The outcomes are in! The extremely anticipated 2025 Shopper Intelligence Awards have revealed the top-performing insurers within the business.
After seeing fluctuations in premiums throughout the entire of the overall insurance coverage business, and when purchasing and switching could be executed at a easy click on of a mouse, it is a 12 months the place insurers should excel throughout the board to fulfill the wants of their clients. These awards have a good time the businesses which have gone above and past to show their dedication to their clients throughout a demanding time.
Every year, our Insurance coverage Behaviour Tracker (IBT) surveys practically 50,000 residence and motor insurance coverage clients to uncover genuine insights into their experiences. We consider suppliers throughout 5 key classes: Buyer Belief, Buyer Service, Claims Satisfaction, Buyer Satisfaction, and Buyer Suggestion. The winners in these classes signify the gold normal within the business, securing their place because the UK’s finest ranked insurers.
“We’re delighted to disclose this 12 months’s winners,” stated Ian Hughes, CEO of Shopper Intelligence. “These manufacturers excel at anticipating and addressing their clients’ wants, incomes their place as standout leaders within the business. Their unwavering dedication, experience, and reliable service replicate precisely what clients search in an insurance coverage supplier.”
2025 Award Winners
The winners of the Shopper Intelligence Awards 2025 in motor insurance coverage:
The winners of the Shopper Intelligence Awards 2025 in residence insurance coverage:
*Please word that winners are listed in alphabetical order.
Actual buyer suggestions is invaluable when searching for insurance coverage. Our analysis reveals that customers are over 5 instances extra probably to decide on a model recognised by awards primarily based on actual buyer opinions fairly than these judged by business our bodies. That’s the place the Shopper Intelligence Awards excel, in setting the usual for excellence by way of the voices of real clients.
These awards spotlight the businesses that really perceive what it means to fulfill and exceed buyer expectations.
In case your model has been recognised this 12 months, don’t miss the chance to profit from your success. Attain out to our group to discover how we may also help amplify your achievement and showcase your dedication to excellence.
Are you a 2025 winner? Enquire about your award right this moment…
Congratulations – what an achievement! Why? As a result of these awards are primarily based purely on their suggestions – and so they say you’re the model to be with. Now it’s over to you to resolve the way you wish to maximise the worth of your award win. Click on beneath to search out out extra…
